Terms & Conditions

East-Tec S.R.L (“East-Tec”) provides a range of award-winning privacy and security products and solutions (the “Services” or “Products”) subject to your compliance with the terms and conditions (“Terms of Service/TOS”), East-Tec’s Privacy Policy, East-Tec’s Product End User License Agreement (“EULA”/specific for each product) and any other guidelines or policies which are publicly available and posted on http://www.east-tec.com/ (“Website”) from time to time.

East-Tec reserves the right to update and modify the TOS at any time without notice. Updates and Features that might be added to our Services will be subject to the TOS and the EULA for each product. Should you continue to use our Services after any modifications, this will constitute your agreement to such modifications.

Description of our Services and Products

1.1 East-Tec provides a range of award-winning privacy and security products and solutions grouped around the following products: east-tec Eraser, east-tec DisposeSecure, east-tec InvisibleSecrets and east-tec SafeBit (the “Services” or “Products”). Your use of the Services is your sole risk. The Services are provided on “as is” and “as available” basis, subject to the terms and conditions set forth in the applicable EULA under which each product is made available. You will be unable to install any East-Tec product unless you first agree to the terms and conditions of the EULA for that specific product. The EULA terms for each East-Tec product is available for review when you install the Trial Version of each product.

1.2 All of the East-Tec Products are protected by copyright laws and East-Tec grants licensee certain rights to use the Software Products according to the terms and conditions set forth in the applicable EULA under which each product is made available. The terms of this TOS do not apply to the use of the East-Tec Software Products.

1.3 All of the East-Tec Products are offered for purchase from this Website as digital products, they are delivered through Electronic Software Delivery (“ESD”), and need to be activated by you through entering the name and/or license key made available upon purchase. A physical CD version may be available for purchase upon request, at East-Tec’s sole discretion.

1.4 All of the East-Tec Products are also available for download in Evaluation (Trial) Versions, which refers to a version of the Software Product to be used only for review, to demonstrate and evaluate the Software for a period of 15 days. After this period, you must either buy the software from East-Tec or stop using it and remove it from your computer.

Payment Terms and Conditions

2.1 Payment Service Provider

The Services are sold through our main third party payment processor (“Digital Commerce Provider”): Avangate (http://www.avangate.com/). Any purchases initiated from this Website will be conducted with our Digital Commerce Provider and are also subjected to their own terms and conditions. You are therefore advised to review such terms prior to purchase: http://www.avangate.com/terms.php

2.2 Payment Cycle

The Services are billed in advance on a yearly basis. This means that if you decide to purchase one of our subscription plans available on the Website, you will be charged automatically on a yearly basis from the payment source you have provided. Renewal notifications will be sent to you by email to the email address provided at purchase.

2.3. Subscription cancellation

If you do not want to use The Services anymore, you need to cancel your subscription (from the section myAccount). The recurring payment terminates only when you cancel the subscription. There will be no refunds for partial years of your Services usage, when you cancel your Services before the end of your current, paid-up year, and you will not be charged thereafter. There is no cancellation fee.

2.4 Subscription refunds

We provide a 30-day money back guarantee. In case of unwanted duplicate payments or fraudulent orders, we will refund the money immediately. Refund requests for reasons like: the Services are too complicated for me, I did not understand what your Services offers, I thought it is a one time payment, not a subscription, I don’t like the look and feel of your Services (after the first 30 days) are not accepted – our 15 days Trial Versions and all the data on our website should have made you understand what we offer in exchange for that money, so just cancel the subscription and you may use the Services for the amount of time you have paid for.

2.5 Subscription Management through myAccount

When you initiate a purchase from this Website, the payment will be processed by our Digital Commerce Provider, who will automatically create a customer account for you (“myAccount”). All future purchases made from the same email address will be merged into the same customer account. myAccount is a customer-oriented service that centralizes all the shopping activity. You can use it to download license keys for purchased products, view order details, download invoices, renew licenses, etc. Access to Avangate myAccount is available online at https://secure.avangate.com/myaccount/

2.6 VAT and Taxes

Because we are located in the European Union, we are subject to the Council Directive 2002/38/EC regarding European regulations on software VAT. The VAT rate in the EU varies between 15-25% depending on the rate determined by the member state the customer is located in. Companies or taxable persons are not charged VAT, but only if they have registered for a VAT ID number, provided that the annual sum exceeds a level established by their residential country. Individuals and businesses located outside the European Union will not be charged VAT. To find out the VAT rate of your country, follow the list here. All prices presented on the Website are exclusive of all taxes or duties imposed by governing authorities. You alone are responsible for payment of all such taxes or duties.

Modification to Fees and Services

East-Tec reserves the right to change the fees for its Services upon 30 days notice from us. East-Tec reserves the right to discontinue support and maintenance for any of its Services upon 30 days notice by us.

Your Responsibility

You will indemnify and hold Est-Tec and its affiliates, agents and employees harmless from and against any and all loss, liability, and expense (including reasonable attorney’s fees) suffered or incurred by reason of any claims, proceedings or suits based on or arising out of the use of our Services.

Last updated on November 12th, 2015