I have lost my key, what can I do?

If you lost your license key, please follow these steps:

  1. If you reinstall on the same computer and Windows installation, the license key will be read from a previous installation
  2. If you reinstall on another computer or a fresh Windows installation and you have lost your license key, you can do the following:
    • Search for the order confirmation email where we have sent you the license key
    • If you cannot locate that email, contact our Support Team

When I attempted to install it, I got a message saying “Another version is installed”.

Note: If you have a version that has the old Risk Monitor in the System Tray, make sure to close this module first, before updating east-tec Eraser.

If you receive the same message after trying to uninstall it, follow the steps below to manually uninstall the previous version (depending on the version you have on your computer, you may need to replace “2010” or “2011” or “2012” with the version you have):

  1. Please go to My Computer, click on the C drive, go to “Program Files\east-tec Eraser”, enter into this directory and erase each file one by one using “SHIFT+DEL” (if any files are still left there).
  2. If you receive any message that Windows cannot erase dll files, restart the computer and after that, try again and you should not encounter any problem.
  3. Then, go to “Control Panel -> Uninstall a program” and clean up the east-tec Eraser icon from the list (click on the Remove or Clean-up button).
  4. After doing this, go to Start -> Run and type the following: regedit
  5. This will open your Windows registry. Please browse to the following key and delete it by right clicking it and using “Delete”:

HKEY_CURRENT_USER\Software\EAST Technologies\east-tec Eraser